GENERAL BUSINESS TERMS AND CONDITIONS (hereinafter the “GBTC“)
Contact details of the Provider
VEGA KONTI s.r.o.
925 53 Pata
Company's Registration Number: 31388728
VAT NUMBER: SK2020837313
"We declare that the data are used for identification purposes only at the time of purchase and will not be provided to third parties or otherwise misused.
Offer e-mails will be sent at most twice a month and the size of individual e-mail messages will not exceed 50kB. You can cancel the e-mail newsletter at any time at the following e-mail address: "quadrofixing.eu" or at the fixed address provided.
Orders can be placed without registration.
2) Acceptance and order processing, purchase contract
The buyer's order is a draft purchase agreement and the purchase agreement itself is concluded at the moment of delivery of binding consent of the buyer and seller with this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.
By concluding the purchase agreement, the buyer confirms that he / she has become acquainted with these terms and conditions, including the complaint conditions, and that he / she agrees with them. The buyer is sufficiently notified of these terms and conditions and complaints procedure by placing the order and has the opportunity to become acquainted with them.
The Seller reserves the right to cancel the order or its part before concluding the purchase contract in the following cases: the goods are no longer manufactured or delivered or the price of the delivered goods has changed significantly. If this happens, the Seller will contact the Buyer immediately to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Contract will not be concluded.
All orders received by this store are binding. Order can be canceled before shipping. In the event that the order is not canceled before the shipment and is shipped, the customer may be required to reimburse the cost of shipping the goods. You are automatically informed by e-mail about the receipt of your order. In the details of each product and in the order confirmation is expected delivery time of goods that were not in stock. Each item shows whether the goods are in stock or not. If the goods are not in stock or in the supplier's warehouse, we will inform you immediately of the next delivery date.
If you cancel your order within 12 hours, we consider the order to be canceled. Cancellation can be sent by e-mail or by telephone. When canceling an order, it is necessary to provide your name, e-mail and order number.
3) Types of transport by public carriers:
The order can be picked up on the same day, provided that the ordered goods are in stock. Otherwise, we will inform you. Orders can be picked up "working time".
Goods delivered by shipping parcel company DHL.
The price of transport includes the possibility of evening delivery (optional) and telephone contact of the customer in case of a change of time or place of delivery.
The shipping cost is displayed immediately after selecting the shipping methods.
Claims for the shipment are possible within 14 days of delivery, provided that the damage was not apparent at the handover!
You will always find a tax document in the package. The warranty period begins on the date indicated on the document. The warranty period is given for each product in the product detail. In doubtful cases, the warranty period may be extended by 5 (in word of five) days as a replacement for the time of transport.
5) Conflict with the contract - general information
If the item is not in conformity with the contract of purchase (hereinafter referred to as "conflict with the contract of purchase"), the buyer has the right to have the seller put the item into the state corresponding to the contract of sale free of charge and without undue delay. the buyer's requirements, either by replacement or repair; if such a procedure is not possible, the buyer may request a reasonable discount from the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase agreement or caused the conflict with the purchase contract himself. A contradiction with the contract of sale, which becomes apparent within six months from the date of receipt of the thing, shall be deemed to exist already upon its receipt, unless this is contrary to the nature of the thing or unless it is proven otherwise.
We provide the warranty period for the goods according to the law.
6) Consumer's right of withdrawal
If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In such a case, the consumer will contact the seller and best indicate in writing that he is withdrawing from the contract with the order number, purchase date, and refund number. The money can also be refunded in cash at the company headquarters. The withdrawal must be delivered no later than the last day of the 14 day period. In special cases, taking into account the circumstances, the period of return may be extended, but not more than 30 days from service.
However, this provision of the law cannot be understood as the possibility of borrowing goods free of charge. In the case of exercising the right of withdrawal within 14 days of receipt of the performance, the consumer must give the supplier everything he has obtained under the purchase contract. If this is no longer possible (eg goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may enforce the consumer's right to compensation and set off his claim for the returned purchase price. In such a case, the seller is obliged to prove the damage incurred. In such a case, the Seller shall refund to the consumer only such reduced purchase price.
In addition to the purchase price to be returned to the buyer, the seller can count his actual costs incurred in returning the goods (transport costs, etc.).
7) Delivery and delivery terms
We track all shipments until they arrive, avoiding delivery problems.
How to return:
Prepare your shipment as described below.
Send the goods to be sent back to the address as described below by your selected carrier.
To prepare the shipment
The shipment must be complete (including accessories and all documentation) and in the condition in which you received it at delivery. Attach proof of purchase to the goods. Please always use packing paper or cardboard to prevent sticking, labeling or other deterioration of the original packaging during shipment. Do not send goods cash on delivery, we recommend you to insure the goods. Your money will be returned to your bank account (be sure to include it), usually within 3 business days of receiving your shipment. In case of returning the goods, the amount will be reduced by shipping costs (not applicable for complaints!).
8) Methods of payment
All methods of payment can be selected before choosing a transport.
prepay - when you select this option, you will receive a deposit with all payment details. We will ship the goods upon receipt of payment to the bank account
Cash on delivery - we will send you the ordered goods by courier and you will pay for the goods in cash.
personal collection - paid in cash at personal collection.
You don't have to worry about abuse when paying by credit card. We use a proven payment gateway with 3-D secure protocol, supported by card associations. All internal information (passwords, names, operations) is encrypted. It does not encrypt general information (information about individual items of goods) to increase speed.
If the goods you received from us are damaged or malfunction, follow the complaint procedure. The return of the goods due to withdrawal is described in point 6 of the Terms and Conditions.
11) Complaints procedure
Products subject to the right of claim must be handed over for examination immediately after the defect is discovered, must be clean and with appropriate documents and a description of the defect, possibly with a marked location of the defect.
How to proceed
If you have a complaint, you can choose two options, as described below: Send the product to the address given in the contacts. Transportation is paid by the seller. Contact us as soon as you know when and where we can pick up your shipment. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it at delivery. Attach proof of purchase to the goods. Please always use packing paper or cardboard to prevent sticking, labeling or other deterioration of the original packaging during shipment. Do not send goods on delivery, in which case the goods will not be taken over. We recommend you to insure the goods. Immediately after receiving the goods you will receive a complaint report. The goods must be properly packed for transport so as not to cause further damage. Defective or damaged goods will be replaced or the purchase price refunded. The goods must be accompanied by all documents received by the buyer with the goods, such as a note, warranty card and others. The Seller shall not be liable for damages resulting from the operation of the products, functional properties and damages due to improper use of the products, as well as damages caused by external events and incorrect handling. Defects of this origin are not covered by the guarantee. For hygienic reasons, the goods are accepted only properly cleaned. If the manufacturer provides a longer warranty, it is listed for the goods in the catalog. Claims rejected and handling fees may be charged for rejected claims. You will be informed about the complaint handling by e-mail or SMS. As with the delivery of your order, you will be informed about the shipping of the package and the delivery date. Thank you for taking the time to read our Terms and Conditions.
ADMINISTRATOR IDENTIFICATION DATA
The personal data administrator is VEGA KONTI s. r. o., registered office Hlohovecká 850, 925 53 Pata, Reg. num.: 31 388 728
Contact details of operator: quadrofixing.eu, 00421 918 643 552
PERSONAL DATA PROCESSED
Company VEGA KONTI, s.r.o. processes for the purposes of registration, purchase through the e-shop and for the exercise of rights and obligations arising between you and VEGA KONTI, s.r.o. the following personal information of the customer: name, surname, telephone number, e-mail address, customer address, delivery address, customer IP address.
The legal reason for the processing of personal data is the consent given to the controller in the sense of:
- performance of the contract of Article 6 (1) 1, par. (b) GDPR and the fulfillment of the administrator's rights and obligations under Article 6 (1); 1, par. (c) GDPR;
- Article 6 (1) (a), (a) Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter referred to as "GDPR") for direct marketing purposes, unless the goods have been ordered;
- the legitimate interest of the administrator in carrying out direct marketing under Art. 6 par. 1, par. (f) GDPR
The processing of personal data in the case of the purchase of goods through the online store is necessary for the performance of the contract for the purchase of goods and for the fulfillment of the legal obligation of VEGA KONTI, s.r.o.
There is no automatic individual decision-making within the meaning of Art. 22 GDPR.
PERIOD OF STORING PERSONAL DATA
Personal data is processed for the time necessary to exercise the rights and obligations arising from the contractual relationship (for a maximum of 3 years from the termination of the contractual relationship) or until the withdrawal of consent to the processing of personal data.
RECIPIENTS OF PERSONAL DATA
The following persons are recipients of personal data:
- a courier or transport company that provides the goods to the customer as an additional intermediary
DATA SUBJECT RIGHTS
Under the conditions set out in the GDPR, you have the right to:
- access to personal data
- to correct personal data
- to limit the processing of personal data
- for the deletion of personal data
- the portability of personal data
- to object to the processing of personal data
If you believe that your privacy right has been violated, you have the right to file a complaint with the Supervisory Authority.
PERSONAL DATA SECURITY
The controller undertakes to take appropriate technical and organizational measures to safeguard personal data in order to prevent unauthorized access to or loss of such data. The Administrator declares that only authorized persons obliged to maintain confidentiality of personal data will have access to personal data. The administrator has taken technical measures to secure data storage and personal data recorded in paper form.
By submitting an order from the online store, you confirm that you have read and accepted the terms of privacy. The Administrator reserves the right to change these terms and conditions. The current version of the terms and conditions is published on the administrator's website.
Terms and conditions are valid from 24.5.2018 until further notice.
Information for buyers: in case of change in the terms and conditions, the terms and conditions in force at the date of purchase are valid.